Queens Cross Older Persons Service

by Queens Cross Housing Association Limited Claimed

Housing and Homelessness, Conditions, Transport & Mobility, Health & Social Care Services, Activity

Queens Cross Housing Association has redesigned its Sheltered Housing Service. The redesign has resulted in the creation of our new Older peoples Service which has been allocated money for a year pilot from the Glasgow Health and Social Care Partnership to deliver short term interventions to the Associations tenants who are 60 and over in all of the Associations tenures.

The new service model was launched in April 2018.

The key aims of the service is to support hospital discharges and where possible collect tenants from hospital to get them settled and ensure they are safe. This helps free up a much needed hospital beds, the short term interventions will be for a 4-6 week period depending on the individual’s needs.

There are also short term interventions that are delivered to meet an individual’s change in health and care needs.

Staff visit daily and offer support if needed to attend follow up appointments or hospital appointments or what is needed to get that individual back to independence, where there is going to be long term support needed a referral can be made on behalf of an individual to statuary services. Our service can continue until appropriate services are in place if needed longer term.

Our new older peoples service key elements are;

• Retirement model- to offer advice on how to maintain tenancy, regular tenancy checks, liaising on tenants behalf- if tenant is in a health crisis or needs support to maintain tenancy they can be referred to the intervention service with their agreement. Intervention service can start where possible on the same day.

• Intervention service – to offer support to retirement, mainstream and owner occupiers within the associations stock providing one to one support for 4- 6 weeks to support and individual to get back to where they want to be through assisting with attending hospital appointments, visits to GP’s, helping hospital discharges/ admissions.

• Community connector- to support Queens Cross Housing tenants to make links with local community and look at the value based approach to encourage self-management.

• Health and Wellbeing Activity Coordinator- to utilise our community facilities and work with tenants to reduces social isolation and work in partnership to promote health initiative in the community to empower the associations tenants 60 and over to help build resilience.

• To offer tenants the chance to volunteer and give something back to their local community.

• Showcase that Queens Cross Housing Association can deliver key services and offer bespoke support to our tenants to stay independent longer within their local community and tenures.

• Highlight the joint working between Queens Cross Housing Association and the Glasgow Health and Social Care Partnership, Cordia, Social Work Services, NHS and Hospitals.

• Highlight that there is a need for services to be responsive to support tenants at different parts of their lives.

• Reducing Social isolation, improving links with community, being there to monitor tenants to be able to maintain their tenancies, offer bespoke support services that can be delivered within a short time frame reducing the possibility of tenants not getting their independence back.

• Supporting the GHSCP agenda to reduce bed blocking- our unique approach to collect tenants from hospital and settle them back home delivering interventions working with tenants on an individual basis. To help them achieve their own personal goals.

• Value for money showcasing quick interventions can reduce the costs.


Last updated 19 Nov 2018, 2:33 p.m.

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Contact information

01419454371
opsreferral@qcha.org.uk
Website

Service areas

Glasgow City