Welfare Reform Project

by Airdrie Citizens Advice Bureau Claimed

**We are still here to help you!**

Due to the COVID-19 lockdown, we have suspended our face-to-face service. We are, however, continuing to provide advice and assistance by telephone, email and through our local and national websites.

Welfare Reforms continue to have a detrimental effect on families, especially those living on benefits that are below the breadline. Due to the complexity of issues, letters from statutory bodies which are difficult to understand, lack of telephone facilities, and in some cases Mental Health, clients need all the support they can get. Some client interviews can last in excess of an hour trying to disentangle the clients benefit issues.

The Welfare Reform Service ensures that people impacted by Welfare Reform are supported and receive advice to minimize the impact of change. This includes; advice on benefit entitlements, completing applications, challenging refusals, and improving referral networks.

Last updated 12/08/2021

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