Energy Advice Service

**We are still here to help you!**

Due to the COVID-19 lockdown, we have suspended our face-to-face service. We are, however, continuing to provide advice and assistance by telephone, email and through our local and national websites.

We provide a vital link between energy suppliers and customers. Our work includes assisting our communities with billing or meter issues, fuel debt, grant applications, accessing emergency credit for pre-payment meters, setting up payment methods/plans, finding a lower tariff and switching. We also offer advice accessing additional financial support to help with winter fuel bills, energy efficiency and referral for insulation measures or boiler replacement.